Digital Products & Services Agreement

Last updated: 14 August 2026

This Digital Products & Services Agreement ("Agreement") governs the supply of digital products and services by DublinDigit to a customer ("Customer", "you" or "your").

It is intended to operate together with the quotation, proposal, statement of work, order form, checkout summary or other project document that identifies the particular product or service you are purchasing (the "Order").

By electronically accepting this Agreement, you confirm that you have had an opportunity to read it before entering into the contract.

1. DublinDigit

The service provider operates under the trading name:

DublinDigit

Legal/business name: Dublin Digit Limited

Address:
Unit J2 Malahide Road Industrial Estate
D17 FR58
Dublin, Ireland

Email: info@dublindigit.ie
Phone: +353 83 044 1400

The legal/business name will be updated when DublinDigit's final registration details are confirmed.

2. What this Agreement covers

This Agreement may apply to products and services including:

• website design and development;
• custom website development;
• WordPress, Statamic and other CMS development;
• e-commerce development;
• website maintenance;
• technical support;
• search engine optimisation;
• AEO, AIO and GEO services;
• content and digital strategy;
• analytics and tracking implementation;
• CRM and API integrations;
• email automation;
• software development;
• plugins;
• website tools;
• calculators;
• templates;
• downloadable digital products;
• digital assets;
• software-as-a-service functionality;
• subscriptions;
• licences;
• consultancy; and
• other digital products or services identified in an Order.

Not every provision will apply to every Order.

3. The contract documents

The contract between DublinDigit and the Customer consists of:

1. the applicable Order;
2. this Agreement;
3. any expressly incorporated project specification, statement of work or licence terms; and
4. any other document expressly agreed by both parties to form part of the contract.

The Order should identify, where applicable:

• the product or service;
• scope and principal deliverables;
• total price or method for calculating it;
• applicable taxes;
• payment schedule;
• estimated delivery or project stages;
• subscription period, where applicable;
• included revisions;
• support or maintenance;
• licence conditions; and
• any project-specific requirements.

If an Order expressly changes a provision of this Agreement, the Order will normally take priority for that particular project, except where applicable law requires otherwise.

4. Online acceptance and formation of the contract

A Customer may enter into this Agreement electronically.

Acceptance may occur through an appropriate method made available by DublinDigit, including:

• selecting an unchecked box stating that the Customer has read and agrees to this Agreement;
• clicking an appropriately labelled acceptance or purchase button;
• electronically signing an Order;
• expressly accepting a quotation or proposal electronically; or
• another clear electronic action demonstrating agreement.

The Customer must be able to review the applicable contractual information before becoming bound.

Where an individual accepts an Agreement on behalf of a company or organisation, that individual confirms that they have authority to bind that organisation.

An automated acknowledgement that a request has been received does not necessarily mean that DublinDigit has accepted an Order where further project approval is expressly required.

5. Separate consent for immediate performance

Acceptance of this Agreement is not automatically the same as giving up a statutory cancellation right.

Where applicable consumer law requires additional prior express consent before DublinDigit begins providing a service or digital content during a statutory cancellation period, DublinDigit should obtain that consent separately.

For example, an eligible consumer may be presented with an additional unchecked statement substantially similar to:

"I expressly request DublinDigit to begin providing the service during the statutory cancellation period. I understand that if the service is fully performed, I may lose my statutory right to cancel where the law provides for that consequence."

For digital content supplied immediately and not on a tangible medium, where applicable, a separate acknowledgement may state substantially:

"I expressly consent to immediate supply of the digital content and acknowledge that, once supply begins, I may lose my statutory right to cancel where applicable law provides."

DublinDigit should retain appropriate evidence of any such express request, consent or acknowledgement.

Nothing in this Agreement creates a waiver of statutory consumer rights where the legal conditions for that waiver have not been satisfied.

6. Prices

The price for each product or service will be stated in the applicable Order or calculated according to the method explained before the Customer becomes bound.

The Order should state whether VAT or another applicable tax is included or must be added.

Where consumer law requires the total price inclusive of applicable taxes to be disclosed, DublinDigit will provide that information before the consumer becomes bound.

Additional work outside the agreed scope is not automatically included in the original price.

7. Fixed-price project payment structure

The payment schedule stated in the Order takes priority.

For a fixed-price project where the Order does not specify another payment schedule, the standard DublinDigit payment arrangement is:

25% initial payment upon acceptance of the Order

and:

75% balance when the agreed work is substantially complete and ready for final handover.

The initial payment:

• confirms the Customer's intention to proceed;
• is credited towards the total project price; and
• allows DublinDigit to allocate resources and begin the agreed work.

The initial payment is not described as automatically non-refundable.

Any entitlement to a refund, deduction or retention will depend on applicable law, the Customer's status, work already properly performed, properly authorised third-party costs and the circumstances of cancellation or termination.

8. Alternative payment arrangements

DublinDigit and the Customer may agree a different payment structure in the Order.

For example:

Milestone payments

A larger project may use stages such as:

• 25% on acceptance;
• 25% after design or first development milestone;
• 25% after the principal development milestone; and
• 25% before or at final handover.

The actual percentages must be shown in the applicable Order.

50/50 arrangements

A project may instead provide for:

• 50% before work begins; and
• 50% at completion.

Monthly retainers

SEO, content, maintenance, consultancy, support or other ongoing services may be billed monthly in advance or according to another recurring schedule shown in the Order.

Subscriptions and SaaS

Subscription products may be charged:

• monthly;
• annually; or
• according to another billing period disclosed before purchase.

Custom schedules

The parties may agree another payment schedule appropriate to the project.

The payment schedule displayed in and accepted as part of the Order controls over the default 25%/75% arrangement.

9. Payment methods

DublinDigit may accept payment through methods such as:

• bank transfer;
• card payment;
• an approved online payment processor; or
• another payment method identified in the Order or invoice.

Customers are responsible for using accurate billing information.

DublinDigit will not ask a Customer to send payment-card credentials by ordinary email or an unsecured Website enquiry form.

10. Invoices and payment dates

Invoices are payable according to the due date or payment milestone shown on the invoice or Order.

For fixed-price projects using the standard 25%/75% structure:

• the 25% initial payment is due before substantive project work begins; and
• the remaining 75% becomes due when the agreed work is substantially complete and ready for final handover, subject to any agreed review or acceptance process.

Where applicable law permits, DublinDigit may pause further work while an undisputed overdue amount remains unpaid after reasonable notice.

DublinDigit may also delay transfer of final transferable project materials until undisputed amounts properly due for that project have been paid, except where doing so would conflict with mandatory consumer rights or another binding agreement.

11. Third-party costs

A project may require third-party products or services such as:

• domains;
• hosting;
• premium plugins;
• software licences;
• stock assets;
• fonts;
• APIs;
• advertising spend;
• email platforms;
• external databases;
• payment services; or
• other third-party technology.

The Order should identify material third-party costs where reasonably known.

Unless the Order states that such costs are included in the DublinDigit price, they may be charged separately.

DublinDigit may require payment of authorised third-party costs before committing those amounts.

Third-party products and services may also be subject to the provider's own contractual terms.

12. Scope of work

DublinDigit will supply the products or services described in the applicable Order.

The Customer should review the scope before accepting the contract.

Anything not reasonably included in that agreed scope may constitute additional work.

Where the Customer requests additional features, pages, integrations, functionality, campaigns, revisions or services, DublinDigit may provide:

• a revised quotation;
• a change order;
• an additional invoice; or
• an updated delivery schedule.

Additional work should not be treated as approved merely because it was discussed unless the parties have clearly agreed to proceed.

13. Customer responsibilities

The Customer must provide information, access and cooperation reasonably necessary for DublinDigit to perform the agreed work.

Depending on the project, this may include:

• accurate project requirements;
• content;
• branding materials;
• product information;
• images and media;
• technical access;
• hosting or domain access;
• API credentials through an appropriate secure method;
• approvals;
• feedback; and
• legally required information.

The Customer represents that it has the necessary rights or permissions to provide materials supplied to DublinDigit for use in the project.

14. Customer delays

Project timelines may depend on timely Customer input.

If required information, content, access, feedback or approval is materially delayed, the corresponding project timetable may reasonably be adjusted.

DublinDigit will not be responsible for a delay caused primarily by information or approval that the Customer was required to provide but failed to provide on time.

This section does not remove rights that a consumer has under mandatory law.

15. Delivery and project completion

The expected delivery date or project schedule should be stated in the Order where appropriate.

Dates may be expressed as estimates where a project depends on:

• Customer feedback;
• third-party systems;
• technical discovery;
• external approvals;
• APIs or integrations; or
• other dependencies that cannot reasonably be guaranteed in advance.

DublinDigit will perform the contracted service with the level of conformity and professional care required by applicable law and the agreed contract.

16. Review and acceptance

For project-based work, DublinDigit may provide a review stage before final handover.

The Order may specify:

• the review period;
• included revisions;
• testing procedures; and
• acceptance criteria.

The Customer should notify DublinDigit of material issues within the agreed review period.

Acceptance of a deliverable does not remove statutory rights relating to a lack of conformity or other rights that cannot lawfully be excluded.

17. Revisions

The number or scope of revisions included in a project should be specified in the Order.

A revision generally means a reasonable alteration to agreed work rather than a material change to the original project scope.

Requests that introduce substantial new functionality, a new design direction, additional pages, new integrations or other material scope changes may be quoted separately.

18. Digital products

Where DublinDigit supplies a downloadable product, plugin, template, tool, digital asset or other digital content, the relevant Order or product page should state:

• what is supplied;
• technical requirements where relevant;
• licence terms;
• price;
• delivery or access method;
• update entitlement where applicable;
• support entitlement where applicable; and
• any material interoperability or compatibility requirements that DublinDigit is required to disclose.

19. Software, plugins and licences

Unless an Order expressly transfers ownership, software, plugins, templates, tools and reusable DublinDigit technology are normally licensed rather than sold outright.

The applicable licence may permit the Customer to use the product:

• for a specified website;
• for the Customer's internal business purposes;
• for a stated number of users or installations; or
• according to another licence scope shown in the Order.

Unless expressly authorised, the Customer must not:

• resell licensed software as a standalone product;
• distribute copies to unauthorised third parties;
• sublicense it beyond the agreed licence;
• remove ownership notices;
• claim ownership of DublinDigit's pre-existing technology; or
• use the product outside the agreed licence scope.

Mandatory rights under applicable law remain unaffected.

20. Custom project intellectual property

Each Order may specify the intellectual-property arrangement for custom deliverables.

Unless otherwise agreed:

• DublinDigit retains ownership of its pre-existing code, frameworks, methods, libraries, templates, know-how and reusable components;
• third-party and open-source materials remain subject to their respective licences;
• Customer materials remain owned by the Customer or their respective rights holders; and
• rights in bespoke final deliverables will be licensed or transferred according to the applicable Order.

Where an Order expressly provides for transfer of ownership of bespoke deliverables, that transfer may be conditional upon full payment of undisputed amounts properly due for those deliverables, to the extent permitted by law.

21. Customer content

The Customer retains ownership of content and materials that it owns and supplies to DublinDigit.

The Customer grants DublinDigit the limited permission necessary to use those materials for performing the agreed services.

The Customer is responsible for ensuring that materials it supplies do not knowingly infringe third-party rights or applicable law.

22. Third-party and open-source components

Digital projects commonly depend on third-party platforms, open-source software, APIs and external services.

Those components may be governed by separate terms or licences.

DublinDigit does not acquire ownership of third-party technology merely by integrating it into a project.

Where a material dependency is known, DublinDigit will seek to identify it appropriately in the project documentation.

23. Subscriptions and recurring services

Where an Order provides for a subscription or recurring service, it should clearly state:

• the billing period;
• price;
• renewal arrangement;
• minimum term, if any;
• cancellation method;
• notice requirements, if any; and
• what happens when the subscription ends.

Automatic renewal will apply only where it has been properly disclosed and forms part of the contract.

Nothing in a subscription term overrides mandatory consumer cancellation or termination rights.

24. Support, maintenance and updates

Unless the Order expressly includes ongoing support, maintenance or updates, completion of a project does not create an unlimited obligation to provide those services indefinitely.

Where ongoing support is included, the Order should define:

• support period;
• response arrangements;
• maintenance scope;
• update entitlement; and
• applicable fees.

For digital content or digital services, DublinDigit will provide updates where required by the contract or mandatory consumer law.

25. Search, advertising and performance results

For services such as SEO, AEO, AIO, GEO, analytics, content strategy or digital marketing, DublinDigit may undertake agreed professional work but cannot guarantee a particular:

• Google ranking;
• search-engine position;
• AI citation;
• lead volume;
• sales result;
• conversion rate;
• advertising result;
• traffic level; or
• revenue outcome,

unless a specific measurable commitment is expressly stated in the Order.

Search engines, advertising platforms, AI systems and third-party algorithms are outside DublinDigit's control and may change independently.

This does not reduce DublinDigit's obligation to perform the contracted service in conformity with the Agreement and applicable law.

26. Consumer cancellation rights

If you are a consumer entering into a distance contract, including an eligible contract made online or by telephone, you may have a statutory right to cancel within 14 days without giving a reason.

The precise rules depend on whether the contract concerns:

• a service;
• a digital service;
• digital content;
• or another category of supply.

Nothing in this Agreement is intended to reduce a statutory cancellation right.

27. Starting a service during the cancellation period

A consumer may ask DublinDigit to begin providing an eligible service before the 14-day cancellation period expires.

Where the law requires it, DublinDigit will obtain the consumer's prior express request or consent before starting early.

If the consumer then lawfully cancels before the service has been fully supplied, the consumer may be required, where the statutory conditions are satisfied, to pay an amount proportionate to the service properly supplied before cancellation.

Where the service has been fully supplied during the cancellation period following the legally required prior express consent and acknowledgement, the statutory right to cancel may cease where applicable law provides.

28. Immediate digital content

Special rules may apply to digital content supplied immediately and not on a tangible medium.

Where applicable, DublinDigit will not rely on loss of a consumer's cancellation right unless the legal requirements are satisfied, including any required:

• prior express consent to begin supply during the cancellation period;
• acknowledgement concerning loss of the cancellation right; and
• contractual confirmation required by law.

29. Cancellation by business customers

Where the Customer acts for purposes wholly or mainly related to its trade, business, craft or profession, consumer cancellation rights may not apply.

For business-to-business projects, cancellation will instead be governed primarily by:

• the applicable Order;
• work already performed;
• agreed project commitments;
• authorised third-party expenses;
• this Agreement; and
• applicable law.

DublinDigit may charge for properly completed work and authorised costs incurred before an effective business cancellation, where permitted by the contract and law.

30. Failure to supply or lack of conformity

Where mandatory consumer law applies, DublinDigit will not exclude statutory remedies relating to:

• failure to supply;
• lack of conformity;
• repair or bringing the service or digital content into conformity where applicable;
• proportionate reduction in price;
• termination;
• refunds; or
• other remedies provided by law.

The appropriate remedy will depend on the circumstances and applicable legislation.

31. Refunds

Refund eligibility depends on:

• the type of product or service;
• whether the Customer is a consumer or business customer;
• the stage of performance;
• the reason for cancellation or termination;
• applicable statutory rights;
• authorised third-party expenditure; and
• the applicable Order.

Nothing in this Agreement makes an upfront payment automatically non-refundable where applicable law requires a refund.

Where mandatory consumer legislation requires a refund, DublinDigit will provide it within the legally required period and using the required method.

32. Suspension

DublinDigit may reasonably suspend performance where:

• an undisputed payment is materially overdue;
• required Customer cooperation is not provided;
• continued performance would be unlawful;
• there is a serious security risk;
• systems are being misused; or
• another material contractual breach makes continued performance unreasonable.

Where appropriate, DublinDigit will provide reasonable notice and an opportunity to remedy the issue.

Mandatory consumer rights remain unaffected.

33. Termination

Either party may terminate a contract where the applicable Order or law provides a right to do so.

A party may also have a right to terminate for a serious contractual breach that is not remedied within a reasonable period after appropriate notice, where a remedy period is appropriate.

On termination:

• amounts properly due for work already performed may remain payable;
• applicable refunds will be provided where legally required;
• licences may end according to their terms;
• each party should return or cease using property or confidential material where required; and
• provisions intended to survive termination may continue.

34. Confidential information

During a project, either party may receive non-public business, technical or commercial information belonging to the other.

Each party should take reasonable steps to protect confidential information and use it only for the relevant project or another authorised purpose.

This obligation does not apply to information that:

• is already lawfully public;
• was lawfully known without confidentiality restrictions;
• is independently developed without use of the confidential information;
• is lawfully obtained from another source; or
• must be disclosed by law.

35. Personal data

Personal data processed through DublinDigit's Website and business operations is addressed in the Privacy Policy.

Where DublinDigit processes personal data on behalf of a Customer as a processor, a separate data-processing agreement may be required depending on the service.

36. Security and credentials

Customers must take reasonable steps to protect credentials associated with their accounts and systems.

Passwords, API secrets, private keys and similar credentials should be provided only through an appropriately secure method requested for the project.

DublinDigit will not ask Customers to publish confidential credentials in public communications.

37. Warranties and conformity

DublinDigit will provide contracted services and digital products in accordance with the applicable Order and any standards imposed by mandatory law.

For consumers, nothing in this Agreement excludes statutory requirements concerning conformity of services, digital content or digital services.

For business Customers, any additional commercial warranty must be expressly stated in the Order.

38. Limitation of liability

Nothing in this Agreement excludes or limits liability where exclusion or limitation would be unlawful.

Nothing in this Agreement excludes, restricts or overrides mandatory rights or remedies available to consumers under Irish or applicable European Union law.

For business Customers, and to the extent permitted by law, any project-specific limitation of liability may be stated in the applicable Order.

DublinDigit is not responsible for losses resulting solely from:

• unauthorised alterations made by the Customer or a third party after delivery;
• third-party services outside DublinDigit's reasonable control;
• Customer-supplied materials or instructions that are unlawful or defective;
• failure by the Customer to maintain systems where maintenance was not contracted to DublinDigit; or
• events outside DublinDigit's reasonable control,

except where applicable law provides otherwise.

39. No contracting out of consumer rights

No provision of this Agreement is intended to exclude or restrict DublinDigit's liability or a consumer's remedies where Irish or European Union consumer law prohibits such an exclusion or restriction.

If a provision conflicts with a mandatory consumer right, the mandatory right takes precedence.

40. Electronic records

The parties agree that, to the extent permitted by law, electronic records may be used to evidence:

• the version of the Agreement accepted;
• the applicable Order;
• date and time of acceptance;
• payment information;
• consent selections;
• project approvals; and
• related communications.

DublinDigit may retain appropriate records of online contract acceptance for contractual, accounting, security and legal purposes in accordance with applicable data-protection law.

41. Changes to an existing contract

DublinDigit will not materially change the agreed scope, price or payment schedule of an existing fixed project merely by publishing a new version of this Agreement.

Material changes to an existing project contract should be agreed with the Customer where required.

Updated versions of this Agreement may apply to future Orders.

Different rules may apply to modifications of ongoing digital services or subscriptions, and any modification must comply with applicable contractual and statutory requirements.

42. Governing law

This Agreement is governed by the laws of Ireland.

For consumers, this choice of law does not remove mandatory protections available under applicable consumer law.

Subject to mandatory consumer jurisdiction rules, disputes may be dealt with by the Irish courts unless the parties validly agree another lawful dispute-resolution mechanism.

43. Complaints

If you have a complaint concerning a DublinDigit product or service, contact:

info@dublindigit.ie

Please include sufficient information for DublinDigit to identify the relevant Order and understand the issue.

DublinDigit will seek to review complaints reasonably and without limiting any statutory right to pursue another available remedy.

44. Entire agreement

The applicable Order, this Agreement and any expressly incorporated documents form the agreement concerning the relevant product or service.

This provision does not exclude liability for fraud, misrepresentation or other liability that cannot lawfully be excluded.

45. Severability

If a provision of this Agreement is invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

46. Contact

Questions about this Agreement may be sent to:

DublinDigit
Unit J2 Malahide Road Industrial Estate
D17 FR58
Dublin, Ireland

Email: info@dublindigit.ie
Phone: +353 83 044 1400